Creative Problem-Solving | Andrea Brown | SomeBlock Ep. 9
In the ninth episode of SomeBlock, Jason Meyer is joined by Andrea Brown, Customer Success Specialist at Kaspr, to discuss the nuances of navigating customer renewals during the tricky summer months. Andrea shares her journey from sales to customer success, offering valuable insights on adapting to the season's unique challenges and building strong relationships with clients.
🎙️ In this episode:
Patience and preparation for summer renewals ☀️
How sales experience enhances customer success 🍊
Creative solutions for managing unhappy clients 🎸
Join us as Andrea shares her strategies for staying proactive and maintaining strong client communication, even when everyone's on vacation.
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