--- title: Creative Problem-Solving & Summer Renewals | SomeBlock Ep. 9 description: Andrea shares her journey from sales to customer success, offers insights on the season's unique challenges and building strong relationships with clients. --- [ BACK ](https://www.kaspr.io/prospecting-on-demand) # **Summer Renewals &ย ** # **Creative Problem-Solving ****| Andrea Brown | SomeBlock Ep. 9** ย  In the ninth episode of SomeBlock, Jason Meyer is joined by Andrea Brown, Customer Success Specialist at Kaspr, to discuss the nuances of navigating customer renewals during the tricky summer months. Andrea shares her journey from sales to customer success, offering valuable insights on adapting to the season's unique challenges and building strong relationships with clients. ย  ๐ŸŽ™๏ธ In this episode: - Patience and preparation for summer renewals โ˜€๏ธ - How sales experience enhances customer success ๐ŸŠ - Creative solutions for managing unhappy clients ๐ŸŽธ ย  Join us as Andrea shares her strategies for staying proactive and maintaining strong client communication, even when everyone's on vacation. 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