Profile details

kaspr job icon JOB TITLE

Major Incident And Problem Mgr

kaspr compan icon COMPANY NAME

Sky

kaspr address icon LOCATION

Crofton, United Kingdom

kaspr experience icon EXPERIENCES

Sky

Major Incident And Problem Mgr

kaspr address icon Middlesex, United Kingdom

July 2022 - Present

With 24 million customers across seven countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 31,000 employees help connect our customers with the very best of Sports, News, the arts and to our own local, original content. Following the success of Sky originals like Chernobyl, Patrick Melrose, Das Boot and Gomorrah we launched Sky Studios and now plan to more than double our investment in original drama and comedy over the next five years. Our technology allows customers to watch what they want, when they want, how they want, and as we connect millions of families to content they love, it is our responsibility to do it safely – that’s why we offer services like Sky Broadband Buddy and the Sky Kids app. And our online streaming service, NOW TV, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. Our Sky Ocean Rescue campaign has reached millions across Europe, we’re on track to be free of single-use plastic by 2020, we’re investing £25million over five years in ocean-saving tech and we’re a proud employer – recognised by The Times and Stonewall for our approach to inclusivity.

Incident And Problem Analyst

kaspr address icon Leeds, United Kingdom

August 2021 - July 2022

Support Analyst

February 2019 - August 2021

Advanced

2nd Line Support Consultant

October 2018 - February 2019

Docman - Delivering Paper Free Care

2nd Line Support Consultant

May 2017 - October 2018

1st Line Support Consultant

July 2016 - May 2017

Sky

Major Incident And Problem Mgr

kaspr address icon Middlesex, United Kingdom

July 2022 - Present

With 24 million customers across seven countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 31,000 employees help connect our customers with the very best of Sports, News, the arts and to our own local, original content. Following the success of Sky originals like Chernobyl, Patrick Melrose, Das Boot and Gomorrah we launched Sky Studios and now plan to more than double our investment in original drama and comedy over the next five years. Our technology allows customers to watch what they want, when they want, how they want, and as we connect millions of families to content they love, it is our responsibility to do it safely – that’s why we offer services like Sky Broadband Buddy and the Sky Kids app. And our online streaming service, NOW TV, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. Our Sky Ocean Rescue campaign has reached millions across Europe, we’re on track to be free of single-use plastic by 2020, we’re investing £25million over five years in ocean-saving tech and we’re a proud employer – recognised by The Times and Stonewall for our approach to inclusivity.

Incident And Problem Analyst

kaspr address icon Leeds, United Kingdom

August 2021 - July 2022

Support Analyst

kaspr address icon

February 2019 - August 2021

Advanced

2nd Line Support Consultant

kaspr address icon

October 2018 - February 2019

Docman - Delivering Paper Free Care

2nd Line Support Consultant

kaspr address icon

May 2017 - October 2018

1st Line Support Consultant

kaspr address icon

July 2016 - May 2017

YCR Distribution Ltd

1st Line Engineer

kaspr address icon

July 2014 - July 2016

Show more experiences

Contact information

Bethany Carney

Major Incident And Problem Mgr

kaspr email icon

1 EMAIL(S)

b***@sky.uk

kaspr phone icon

23 PHONE NUMBER(S)

+44 0***

+44 7***

+44 0***

View coworkers

Technical Support Manager

Sky

Sheffield, United Kingdom

j***@sky.uk

+44 *** +22

Head of Finance - Group Technology

Sky

Isleworth, United Kingdom

j***@sky.uk

+44 *** +20

Manager, Project Management

Sky

Edinburgh, United Kingdom

a***@sky.uk

+44 *** +19

Team Manager

Sky

Plymouth, United Kingdom

v***@sky.uk

+44 *** +23

Senior Creative Producer

Sky

London, United Kingdom

e***@sky.uk

+44 *** +18

Coworkers

FULL NAMESJOB DESCRIPTIONCOMPANYLOCATIONEMAILPHONE NO.
James ClareTechnical Support ManagerSkySheffield, United Kingdomj***@sky.uk+44 ***
Janek ScotneyHead of Finance - Group TechnologySkyIsleworth, United Kingdomj***@sky.uk+44 ***
Andi RendleManager, Project ManagementSkyEdinburgh, United Kingdoma***@sky.uk+44 ***
Victoria PeekTeam ManagerSkyPlymouth, United Kingdomv***@sky.uk+44 ***
Ellis MetzgerSenior Creative ProducerSkyLondon, United Kingdome***@sky.uk+44 ***

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