Privacy Policy

We are KASPR SAS a limited company registered in France. Our company registration (SIREN) number is 843898396 and our registered office is at 8 Rue Dunois 75013 Paris 1, France.  Where we decide the means or purpose of processing your personal data, we are the data "controller."

Kaspr respects your privacy and is committed to protecting your personal data. This policy explains how we process your personal data as a data controller when we provide you with access to our website or to our other online services (the “Services”).  

This policy also explains how we process personal data about you which may be included within the business profiles we make available to our users (this is described at section 3 of this policy).

You can opt-out at any time from our sharing your information with our clients, by completing this form: opt-out.

We keep our privacy policy under regular review. [This version was last updated on 02/05/2023. Historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Write to us at: privacy@kaspr.io.

If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@kaspr.io.  If we can’t resolve your issue, and you are in the UK you can also get in touch with the Information Commissioner’s Office: https://ico.org.uk/concerns.  Or, if you are in France, with CNIL: https://www.cnil.fr/.  If you are based in another country, you may also be able to liaise with your local regulator.

You have the following rights, although these rights may be limited in some circumstances:

• Your right of access - You have the right to ask us for copies of your personal information. 
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• You can ask us to restrict, stop processing, or delete your data
• You can object to the use of your personal data for direct marketing
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances

If we rely on consent to process data, or send any direct marketing, you can withdraw consent by contacting us using the email to the address above.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You are not required to pay any charge for exercising your rights. If you make a request, we try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Please contact us using the details above if you wish to exercise any of your rights.

Account data

(information we receive when you set-up and use your account via our Services) including:

• Username
• Name
• Preferences (such as language, features, and other settings) 
• Email, phone, employer, and address details
• Billing information (amounts, invoices, billing frequency, records of payment)
• If you choose to connect your social media accounts to our Service, we may collect basic information from that social media platform such as your name & location. 

How long we keep it

We keep your account data for 6 years from when our relationship with you ends.

We collect and process this information to set-up, maintain, administer and manage your account and the Services, to process and fulfil your orders, to communicate with you regarding purchases, support, feedback and enquiries, to let you know about security, privacy & other announcements relating to the Services, for billing purposes, and to respond to your enquiries.

Legal basis

We process this information in accordance with the terms of our contract with you (where we need this information to provide Services to you) or to take steps at your request prior to entering into a contract.

We process certain billing information to comply with our legal obligations including our accounting and tax obligations.

We also use this information to pursue our legitimate interests in responding to enquiries, detecting & preventing fraud and unlawful activity which may jeopardise or negatively affect the Services, enforcing our rights and the rights of others, and to understand our customers and improve our Services (for example for testing, research, and statistical analysis). 

More information

You may be required to provide us with certain additional information for us to respond to your enquiries

Sources

• We collect this information from you

Recipients

We may store this information with OVH Limited and  MongoDB (a Group including MongoDB, Inc., MongoDB Limited, and MongoDB Serviços de Software No Brasil LTDA).

We do not process payment data (such as your card, PayPal or other payment data) directly, this is instead processed by our payment processor (Stripe). For information on how they use and process your data, please visit their privacy policy on their website.

Marketing

We process the following information about you to send you emails to let you know about news and updates relating to us and our Services: 

• Name
• Contact information (such as email address)

How long we keep it

Until you have opted-out of marketing communications.

We collect and process this information to send you marketing communications.

Legal basis

We process your personal data for this purpose where either: (a) we have your consent; or (b) where you are a corporate subscriber or decide not to opt-out of such marketing in the course of registering with the Services, in pursuit of our and your legitimate interests in ensuring you find out about new features, news and updates, to help you make the most of the Service.

More Information

You can withdraw consent or opt-out at any time by contacting us using the details outlined above, or by clicking on the unsubscribe link in our emails.

Sources

We collect this information from you.

Recipients

We may use Active Campaign LLC and Sendinblue to manage our email marketing.

Referrals

We collect and process the following information about you to send you emails inviting you to register for our Services: 

• Name
• Email address

How long we keep it

We store your email address until you have opted-out, and offer you the ability to easily opt-out when we send you the invitation.

If one of our customers wants to refer their contacts to our Services, they can provide us with your name & email and we will send you an email invitation to visit our website.

Legal basis

We process your personal data for this purpose in pursuit of our and your contact’s legitimate interests in inviting you to use our Service.

Sources

We collect this information from the contact who refers you.

Recipients

We may use Active Campaign LLC and Sendinblue to manage our email marketing.

Analytics

(data we collect and process about how you interact with our Services which might (but not always) be associated with a unique ID) including:

• browser type and version, IP address, approximate location and time zone, access logs, device type and settings, operating system, & other information provided by browser or device;
• use you make of our Services, including the URLs and content you visit, actions and clickstream to, through and from our website and Service, date and time, page response times, errors, length of visits to website pages, interaction (such as scrolling, clicks and mouse-overs) data, details of the website which directed you to our Services. 

How long we keep it

After 26 months underlying data is deleted, but we may retain anonymous, aggregated statistics generated from that data.

We use our Services, HubSpot and Google to collect data about visitors to our website and Services, to understand how many people visit, where they come from, and how they interact with our Services and website, and to help us improve and maintain our Services and address bugs.

Legal basis

We may process website analytics data which uses cookies or similar technologies with your consent (if you give it).

If we undertake analytics without storing or accessing information on your device (for example by reviewing log information on our servers which explain how our Services have been used) then we do this in pursuit of our legitimate interests in understanding how people use our Services, and improving them. 

More information

You can find out more about how Google uses data by reviewing their privacy policy here.

You can withdraw your consent for Google analytics by using the following link: Google Analytics.

Sources

We use HubSpot and Google’s services to collect this data and otherwise collect it from you.

Recipients

Google and HubSpot in the USA collect and process analytics data on our behalf.