Operations Manager

Kingston Upon Hull, United Kingdom

August 2010 - Present

We have something that no one else can offer: Responsible Telemarketing™ Responsible Telemarketing™ (RT) combines leading edge technology, knowledge and operational expertise that can guarantee complete compliance and go beyond OFCOM’s regulated benchmark for all outbound performance. Unlike with any other contact centre in the country, clients of ResQ already benefit from 0% abandoned and silent call rates. All this whilst continuing to benefit from the advantages of predictive dialling technology, including heightened productivity, improved contact rates, greater opportunity to convert and better use of data assets. The difference is clear: whilst a standard contact centre, using preview dialling, will see the number of sales reduced and the cost per sale rise, Responsible Telemarketing™ will produce the exact opposite. Res-Q was established in 2006 in Kingston upon Hull with the purpose of becoming an outsource service provider revered for its ability to deliver high quality, sales focused customer management. Now in its eighth year of trading Res-Q has achieved just that. Making our first call in May 2006, with a team of just twelve telephone agents, Res-Q took its first step. Since then the business has been successful in building a customer base of blue chip clients and now employs more than five hundred permanent staff across two service centres. Res-Q continues to grow and achieve. Our proposition and ability to deliver to target means that we are very attractive to organisations, that are looking to build better retention and greater loyalty with their customer base as well as growing their market share.