Group Patient Experience Manager

Oxford, United Kingdom

September 2022 - Present

The Fertility Partnership (TFP) is a group of national and international clinics specialising in IVF with some of the highest success rates in Europe. The group is one of the largest providers of IVF in the UK. Our clinics benefit from being part of the Partnership and the expertise of the group. The Partnership meets regularly to review all aspects of patient care, always looking for ways in which we can improve our already exceptional success rates and ensure the ultimate patient experience. The Partnership is renowned for its quality of care: 98% of patients rate nursing care within the group as exceptional and as many as 99% would recommend The Fertility Partnership clinics to family or friends.

Principal Consultant

Surrey, Canada

April 2021 - August 2022

Principal Solutions Lead - Insights

Guildford, United Kingdom

January 2019 - April 2021

Head Of Client Development

London, United Kingdom

January 2018 - January 2019

Contact Centre General Manager

Waterlooville, United Kingdom

March 2016 - January 2018

Managing Director

Surrey, Canada

December 2010 - March 2016

Managing Director

July 1999 - November 2010

Head Of Customer Services

March 1996 - July 1999

Customer Service Implementation

January 1994 - January 1996

Relationship Marketing

January 1994 - January 1996

Account Manager

January 1992 - January 1994