Head Of Operational Improvement And Change

London, United Kingdom

May 2022 - Present

City & County Healthcare’s vision is to improve the lives of our service users by enabling them to live independent, dignified and safe lives whilst continuing to live in the homes that they know and love. City & County was formed in 2009, with the objective of providing people across the UK with access to affordable and high quality expert care from the comfort and familiarity of their own homes. Part of our strategy has been to acquire quality local providers that share the same values and commitment to excellence and to bring them together within the Group structure, helping our businesses operate more efficiently and effectively. Our experienced care workers provide expert support for a broad range of service users. We work with older people, adults and children catering to their individual care needs including physical and learning disabilities. In addition, we offer a quality reablement service to help people adapt to life at home after a period of serious illness or injury. City & County also offers industry leading complex care through Spirit Care, for adults and children with profound disabilities and intensive clinical needs.

Delivery Assurance Manager

December 2018 - April 2022

Operations Workstream Leader (secondment)

December 2017 - December 2018

Regional Manager

Singapore

September 2015 - December 2017

Business Support Manager

Maidstone, United Kingdom

June 2012 - September 2015

Operations Manager

Maidstone, United Kingdom

September 2008 - September 2012

Recruitment Consultant

January 2008 - September 2008

Support Worker

February 2007 - March 2008

Administrator

March 2007 - January 2008

Quality Control Inspector

January 2005 - January 2005