Customer Experience Team Leader

Sheffield, United Kingdom

August 2021 - Present

NOCN is a market-leading international Awarding Organisation (AO) and Government-approved End Point Assessment Organisation (EPAO) that has been creating opportunities' for 30 years. NOCN Group includes NOCN, NOCN India Skills Foundation, NOCN Job Cards and One Awards. We are trusted and recognised by employers, training providers and learners in the UK and internationally, to provide a high quality, flexible service and we believe passionately in the power of education and its impact on communities and individuals. As a progressive educational charity with a social rather than commercial focus, we are at the forefront of vocational skills development and apprenticeships, including the introduction of the Apprenticeship Levy in the UK. We are the only awarding body in the UK which specialises in productivity and focuses on increasing the UK's competitiveness globally. As the second largest awarding organisation in the UK construction sector, we are committed to working for a better future for UK construction. We have formed a strategic partnership with WorldSkills UK to work together to share global skills insights with businesses, education bodies and governments through the Productivity Lab – a programme designed to mainstream international skills excellence to help boost productivity and economic competitiveness. NOCN is proud to be the very first awarding organisation to be given the 'Leader in Diversity' award by the National Centre for Diversity, a leader in promoting equality for all in the UK and also recognised by Ofqual, CCEA and the Welsh Government, working with a number of strategic partners in the UK and internationally. We have our group head office in Sheffield and regional offices in Cardiff, King’s Lynn and Peterlee. NOCN is a Company Limited by Guarantee, Registered in England, Company No. 3829217, Registered Charity No.1079785.

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