IT Service Design Lead

Warwickshire, United Kingdom

May 2021 - Present

At NFU Mutual, we do things differently. We take the time to understand the needs of our customers, offering personal face-to-face service through more than 300 local branches. And, because we’re a mutual, the people that matter to us most are our customers. When we started in 1910, our aim was to encourage farmers around Stratford-upon-Avon into the newly established farming union through cost price insurance. Before long, the business expanded beyond it's Midlands home, establishing branches across the United Kingdom. As farming diversified, so did we. Growing beyond agricultural insurance we used our life assurance, investments and pensions expertise to provide individuals and businesses with our renowned customer service. Today, our people continue to build relationships with their local communities, taking the time to understand their individual needs so that we can offer the insurance cover appropriate to them.

IT Service Operations Team Leader

Stratford-upon-Avon, United Kingdom

October 2017 - May 2021

Senior IT First Line Analyst

Stratford-upon-Avon, United Kingdom

January 2016 - October 2017

IT First Line Analyst

Stratford-upon-Avon, United Kingdom

May 2013 - January 2016

FPP Control Clerk

Stratford-upon-Avon, United Kingdom

November 2010 - May 2013