Contact Centre Team Leader

Poole, United Kingdom

May 2022 - Present

We are a Specialist Automotive Outsourced Service Partner delivering flexible solutions for all Asset Management, Tyre Management and Driver Support requirements. Based in Poole (Dorset) and operational 24/7 365 days a year we offer outsourced, white labelled, fully managed, customer focused solutions to the leasing and fleet market place. Our extensive portfolio of services, products and online solutions are focused on improving driver mobility keeping our customers’ vehicles and drivers on the road for longer Working as an extension of our customers’ business our managed services provide clients the facility to outsource asset management and driver support activities with peace of mind that it is fully managed, tailored and driven to our clients' exact requirements. Some of our core products include:- 1. Driverline - 24 Hour Driver Concierge Services 2. Service Booking Line (SMR) 3. Proactive booking & Preventative Maintenance Services 4. Downtime Management 5. Recall and MOT management 6. Out of Hours 7. Tyre / Glass Line / Management 8. Foreign Travel 9. ITMS247 - The Transaction Management System enabling clients to take control back of their service provision and turn on a panel supply network for Tyres & Glass As a business we recognise that Mobility as a Service and Connected Car are increasingly prominent in our industry. We understand that being able to react quickly keeping up with our customers’ and their clients ever changing needs requires flexibility and the right partner to deliver. To support, our business is underpinned by our in-house software development team. This gives us the unique ability to tailor services and devise new game changing technology solutions rapidly that leverage vehicle, manufacturer and 3rd party supplier data in an integrated manner to meet customers complex requirements.