Team Manager

Malton, United Kingdom

July 2022 - Present

Orbit Debt Collections specialise in helping its customers increase performance to achieve their annual targets and overcome challenges. We do this through offering a variety of internal & external services, bespoke training, process improvement, BPO & DCA telephone and doorstep collections, legal services and enforcement. Orbit has been operating for over 17 years. In that time our specialists have trained over 19,000 delegates and helped many organisations improve their collections by up to 50%, increased arrangement sustainability, improved customer service ratings and reduced rebate contacts. We have an envious list of success stories and references available to substantiate our benefits and demonstrate we can provide a return on investment within a matter of weeks. We have worked in the following sectors Water, Utilities (Gas and Electric), Local Government for Council Tax, Housing Associations and ALMO's and Finance. We have helped companies meet the requirements of Ofwat (SIM) and Ofgem. We also help companies Treat Customers Fairly (TCF).

Team Leader

February 2022 - July 2022

Customer Service Consultant

November 2020 - January 2022