Jonathan Hanley

kaspr profile icon EMEA Senior Director, Service & Operations kaspr company icon Expedia Group

Profile details

kaspr job icon JOB TITLE

EMEA Senior Director, Service & Operations

kaspr compan icon COMPANY NAME

Expedia Group

kaspr address icon LOCATION

Cambridge, United Kingdom

kaspr experience icon EXPERIENCES

Expedia Group

EMEA Senior Director, Service & Operations

kaspr address icon Seattle, United States

September 2020 - Present

Expedia Group (NASDAQ: EXPE) helps knock down the barriers to travel, making it easier, more enjoyable, more attainable and more accessible. We are here to bring the world within reach for customers and partners around the globe. Our extensive brand portfolio includes some of the world’s most trusted online travel brands, powered by the most knowledgeable, passionate and creative people in our business. Our travelers, our teams and our partners are our priority because we recognize the importance of what we do. Travel makes people better, makes the world better, but it can be complicated and frustrating. Our role is to overcome these challenges, to make travel more accessible – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so. Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia Cruises™ and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.

Northern Europe Director, Service & Operations

kaspr address icon London, United Kingdom

August 2014 - September 2020

arvato UK

Management Advisor, Contact Centres

kaspr address icon Slough, United Kingdom

April 2014 - July 2014

Senior Manager, Site Operations - Contact Centres

kaspr address icon Twickenham, United Kingdom

October 2011 - April 2014

Senior Key Account Manager - Customer Experience

kaspr address icon Twickenham, United Kingdom

June 2010 - October 2011

PTR Limited

Commerial Executive

January 2010 - May 2010

Expedia Group

EMEA Senior Director, Service & Operations

kaspr address icon Seattle, United States

September 2020 - Present

Expedia Group (NASDAQ: EXPE) helps knock down the barriers to travel, making it easier, more enjoyable, more attainable and more accessible. We are here to bring the world within reach for customers and partners around the globe. Our extensive brand portfolio includes some of the world’s most trusted online travel brands, powered by the most knowledgeable, passionate and creative people in our business. Our travelers, our teams and our partners are our priority because we recognize the importance of what we do. Travel makes people better, makes the world better, but it can be complicated and frustrating. Our role is to overcome these challenges, to make travel more accessible – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so. Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia Cruises™ and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.

Northern Europe Director, Service & Operations

kaspr address icon London, United Kingdom

August 2014 - September 2020

arvato UK

Management Advisor, Contact Centres

kaspr address icon Slough, United Kingdom

April 2014 - July 2014

Senior Manager, Site Operations - Contact Centres

kaspr address icon Twickenham, United Kingdom

October 2011 - April 2014

Senior Key Account Manager - Customer Experience

kaspr address icon Twickenham, United Kingdom

June 2010 - October 2011

PTR Limited

Commerial Executive

kaspr address icon

January 2010 - May 2010

Cisco

Head of EMEA Inside Sales Account Management & Customer Experience

kaspr address icon Newcastle upon Tyne, United Kingdom

July 2009 - February 2010

European Inside Service Sales Senior Manager, Cisco

kaspr address icon Newcastle upon Tyne, United Kingdom

February 2007 - June 2009

Snr Team Leader, UK Inside Sales, Cisco

kaspr address icon Newcastle upon Tyne, United Kingdom

June 2004 - January 2007

NHS England

Regional Investigation Officer, Counter Fraud Services (CFSMS)

kaspr address icon

July 2003 - June 2004

Cranmoor Associates

Senior Operations Manager

kaspr address icon Cheltenham, United Kingdom

January 2001 - July 2003

Operations Manager (Sales, Customer Experience, Marketing)

kaspr address icon Newcastle upon Tyne, United Kingdom

May 1998 - December 2000

Operations Manager

kaspr address icon Newcastle upon Tyne, United Kingdom

June 1996 - April 1998

Show more experiences

Contact information

Jonathan Hanley

EMEA Senior Director, Service & Operations

kaspr email icon

1 EMAIL(S)

j***@expediagroup.com

kaspr phone icon

3 PHONE NUMBER(S)

+44 7***

+44 7***

+14 5***

View coworkers

EMEA Senior Director, Service & Operations

Expedia Group

Cambridge, United Kingdom

j***@expediagroup.com

+44 *** +3

Operations Lead

Expedia Group

London, United Kingdom

m***@expedia.com

+44 *** +3

Director, Machine Learning Science

Expedia Group

London, United Kingdom

n***@expedia.com

+44 *** +3

Coworkers

FULL NAMESJOB DESCRIPTIONCOMPANYLOCATIONEMAILPHONE NO.
Jonathan HanleyEMEA Senior Director, Service & OperationsExpedia GroupCambridge, United Kingdomj***@expediagroup.com+44 ***
Maria MOperations LeadExpedia GroupLondon, United Kingdomm***@expedia.com+44 ***
Nicholas TorrDirector, Machine Learning ScienceExpedia GroupLondon, United Kingdomn***@expedia.com+44 ***

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