Contact Centre Team Manager

United Kingdom

August 2022 - Present

We’re Anchor Hanover – a new organisation transforming housing and care so more people in later life have a home where they love living. Anchor Hanover was formed in November 2018 when Anchor Trust and Hanover Housing Association merged to form the largest provider of specialist housing and care for older people in England. Our merger means we now provide 54,000 homes for people in later life across almost 1,700 sites and operate in more than 90% of local councils in England. We offer an impressive range of services: • affordable rented properties • extra care housing • spacious leasehold apartments • accessible bungalows • downsizer homes • luxury retirement villages • …and more than 100 residential care homes offering everything from respite stays to specialist dementia care. Our passion is giving older people a choice of great places and ways to live. We do this by treating our colleagues and customers as individuals and by building meaningful, long-term relationships based on happiness, openness and respect. First and foremost we are a not-for-profit organisation, which means every penny we make is reinvested into our retirement properties and care homes, ensuring the best facilities and expert care is on hand for all of our customers. Our colleagues are proud to work for us and are dedicated to putting the needs and aspirations of customers first. We provide our colleagues with all the training and development they need to excel at their job, whether that is housekeeping, catering, management or any of the variety of opportunities we offer. We’ve brought together two of the most well-known and long-established providers to create Anchor Hanover. With 50 years’ experience of working with older people, you can rest assured that we know a thing or two about making the most of later life.

Customer Enquiries Team Leader

Bradford, United Kingdom

February 2017 - August 2022

Customer Enquiries Advisor

Bradford, United Kingdom

December 2013 - January 2017

Accounts Payable Administrator

Bradford, United Kingdom

September 2009 - November 2012