Chief Technology Officer

New York, United Kingdom

November 2017 - Present

ActiveOps is a leading provider of operations workforce optimization solutions to banking, financial services, and BPOs. Our cloud-based solutions are proven to optimize service operations, manage capacity, reduce costs, improve service delivery and staff well-being. Customers can confidently prepare for and then run their service operations taking full advantage of the benefits of transformation programmes including RPA, automation, digitisation and outsourcing. Workware+ and supported applications are designed to optimise team members and digital workers, teams and departmental resources from a single application. Operations performance data is aggregated, analysed and presented in real-time. Using our solutions, managers can quantify work and time, identify capacity, identify processes to be automated and plan resources. The Active Operations Management (AOM) Method embeds a consistent and sustainable framework of operations best practices. Operations professionals are coached to maximize the data through collaborative capacity planning, structured review meetings and skills development. ActiveOps operates across the globe from offices in the USA, UK, Ireland, India, South Africa and Australia.

Chair, Proposing Group (Non Exec)

Leeds, United Kingdom

April 2016 - January 2018

CIO

Bradford, United Kingdom

August 2015 - November 2017

Head Of Technology

Bradford, United Kingdom

April 2013 - July 2015

Development Manager

York, United Kingdom

September 2012 - April 2013

Project, Business Analysis & Development Manager

January 2008 - October 2012

IS/IT Head

September 2006 - December 2007

IT Director

November 2004 - September 2006

Development Manager

June 2001 - November 2004

Consultant

January 2001 - June 2001

Systems Architect

February 2000 - January 2001

Systems Analyst

February 1998 - January 2000