Lead Coach

New York, United Kingdom

August 2018 - Present

ActiveOps is a leading provider of operations workforce optimization solutions to banking, financial services, and BPOs. Our cloud-based solutions are proven to optimize service operations, manage capacity, reduce costs, improve service delivery and staff well-being. Customers can confidently prepare for and then run their service operations taking full advantage of the benefits of transformation programmes including RPA, automation, digitisation and outsourcing. Workware+ and supported applications are designed to optimise team members and digital workers, teams and departmental resources from a single application. Operations performance data is aggregated, analysed and presented in real-time. Using our solutions, managers can quantify work and time, identify capacity, identify processes to be automated and plan resources. The Active Operations Management (AOM) Method embeds a consistent and sustainable framework of operations best practices. Operations professionals are coached to maximize the data through collaborative capacity planning, structured review meetings and skills development. ActiveOps operates across the globe from offices in the USA, UK, Ireland, India, South Africa and Australia.

Operations Workstream Lead

September 2015 - April 2016

Learning And Development Consultant

Glasgow, United Kingdom

September 2014 - September 2015

Sales Operations Manager

October 2013 - July 2014

Advised Sales Manager

Glasgow, United Kingdom

January 2011 - January 2013

Customer Delivery Manager

June 2010 - January 2011

Mortgage Sales Manager

January 2009 - June 2010

Senior Trainer

July 2008 - January 2009