Client Services Director

Emersons Green Bristol, United Kingdom

May 2022 - Present

Procentia is a global leader in pensions software. We work closely with clients to deliver a flexible, reliable, high value solution to pensions administration. Our global reputation is based on the excellence of the pensions software, on our commitment to customer service, and the experience of our staff who are specialists in the pensions and financial services industry. Procentia's software is a totally web-based pensions solution for trust and contract-based benefits administration. It provides employer, trustee and member web access, scheme communication and business automation in a single package that can be accessed from a PC, laptop, tablet or mobile phone, using a web browser. Procentia's products include a powerful calculations engine, workflow automation with remote interface processing and STP to achieve high levels of quality and service level achievement. The integrated internet access for members, participants, pensioners, employers and trustees form part of the communication capability to deliver first class documents and reporting. Our software puts you in control, removing the need for costly third-party design, document management, workflow and customer relationship management systems. The depth of functionality and the powerful database structures underpinning the platform create innovative client implementations. Excellent fiscal management and governance are delivered by the double entry financial record keeping of money paid and received, detailed unit record keeping, the treasury function and field level auditing. IntelliPen supports: Defined benefit occupational pensions Occupational DC pensions Defined contribution GPP and PP Collective Defined Contribution Income Drawdown Immediate Annuity Defined Annuity Annuities in Payment CARE pension schemes Hybrid schemes Individual Tax Wrappers Flexible Benefits Cash balance; and State Pensions.

Senior IT Vendor Manager

November 2017 - May 2022

Business readiness manager

August 2016 - November 2017

Customer Testing Services and Contract Management

United Kingdom

September 2012 - August 2016

Customer Testing for Openreach

January 2011 - December 2012

Transformation Architect

May 2010 - January 2011