Deputy Team Leader

London, United Kingdom

October 2022 - Present

We help leading brands — including Aviva, Photobox and BUPA — improve service, reduce costs and increase sales. We’re different because all of our customer service advisors work from home. With more accessible careers for people, better performance for businesses and great service for customers — we know it’s a better way. Our multi-award winning omnichannel service team is over 700 strong and whether it’s a call, email, webchat, text or even a social media post, they’re always ready to help — 24 x 7 x 365. They’re also ISO accredited and approved by the Financial Conduct Authority to provide financial services. We’re also happy to share our technology, knowledge and experience to help others release the benefits of homeworking too. As an ethical organisation we only provide employment contracts with guaranteed hours. There are definitely no one-sided Zero-Hour contracts or Self-Employment rules that make life more complicated than it already is. We’re also proud to be an equal opportunities employer and believe that diversity is a strength. We think our mix of people — including many from often underrepresented groups including women, BAME, those with disabilities and LGBT — is as balanced as the very best UK organisations. If you’d like to know more about how we’ll help you improve your business performance, or are interested in joining our team, drop us a line — we’d love to hear from you.

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